O!Connect 100% Cloud Contact Centre Software
The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature-sets without the need to implement or maintain complex contact centre infrastructure. The O!Connect 100% Cloud-based Contact Centre allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience.
O!Connect – The no-hassle, 100% Cloud Contact Centre – enables inbound, outbound or blended contact centres to operate across multiple channels, with all-in-one reporting and recording.
Included in our offering, is the ability to integrate with your existing CRM solution, be it on-premise or one of several hosted CRM products.
Manage Omnichannel Conversations with Ease and at Scale
Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.
Accurately Target Customers with Powerful Personalisation
Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.
Effectively Manage Staff Performance with Enhanced Quality Assurance
Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities.
Cutting Edge Innovation
Find out why O!Connect Contact Centre software has the highest ROI in the industry.
OmniChannel Quality Management
Ensure consistently excellent customer experiences and optimise call centre performance with AI-powered OmniQM.
Unified Agent Desktop
Our OmniChannel Contact Centre solution give you the ability to seamlessly communicate with clients throughout their entire customer journey.
CRM Integration
Track the customer journey with you business through any channel. Integrations with all CRM providers or your own system of records.
WFO & WFM Integrations
O!Connect's workforce optimization (WFO) and workforce management (WFM) integrations can increase efficiency in your contact centre through accurate forecasting and agent scheduling. .
All Digital Channels
Customers want to connect with your contact centre on their preferred channels. The freedom of choice lets them connect with your contact center on all digital channels.
AI Agent Assistance
Empower your call centre agents with powerful AI capabilities, giving them on-the-fly response suggestions and sentiment analysis to streamline their interactions.
Conversational IVR
Give your customers the freedom of choice and self-service. Utilising advanced AI, Conversational IVRs give your customers a voice and streamline your centre.
Your Powerful CCaaS in the Cloud
O!Connect is your powerful, robust, reliable, efficient and effective
Contact-Centre-as-a-Service (CCaaS) in the Cloud, with flexible Monthly or Annual billing
Voice Select
Our base package, designed for primarily for routing of Inbound and Outbound voice calls.
- Inbound Voice Calls
- Outbound Voice Calls
- ACD & IVR
- Callback
- Personal Routing
- Journey History
- Customer Profile
- Surveys
- Reporting and Dashboards
- Knowledge Base
- Call Recording (45 Days)
- Screen Recording (30 Days)
Professional
Capable of seamless Omnichannel interactions across multiple digital channels.
- Get everything in Voice Select and:
- Omnichannel ACD
- Omnichannel Desktop
- Web Chat
- SMS/Text Messaging
- MMS
- Omnichannel Dashboards
- Omnichannel Journey History
- Omnichannel Journey Building
Premium
Our most advanced package, connecting you to any digital channel.
- Get everything in Voice Select & Professional Package and:
- Messaging Apps
- Facebook Messenger
- WhatsApp Integration
- LINE Integration
- Telegram Integration
- WeChat Integration
- Twitter Messaging Integration
- Social Media
- Customised Reporting
- and more ...
Voice Select (Annual)
Our base package, designed for primarily for routing of Inbound and Outbound voice calls.
- Inbound Voice Calls
- Outbound Voice Calls
- ACD & IVR
- Callback
- Personal Routing
- Journey History
- Customer Profile
- Surveys
- Reporting and Dashboards
- Knowledge Base
- Call Recording (90 Days)
- Screen Recording (30 Days)
Professional (Annual)
Capable of seamless Omnichannel interactions across multiple digital channels.
- Get everything in Voice Select and:
- Omnichannel ACD
- Omnichannel Desktop
- Web Chat
- SMS/Text Messaging
- MMS
- Omnichannel Dashboards
- Omnichannel Journey History
- Omnichannel Journey Building
Premium (Annual)
Our most advanced package, connecting you to any digital channel.
- Get everything in Voice Select & Professional Package and:
- Messaging Apps
- Facebook Messenger
- WhatsApp Integration
- LINE Integration
- Telegram Integration
- WeChat Integration
- Twitter Messaging Integration
- Social Media
- Customised Reporting
- and more ...
Most user-friendly Contact Centre platform in South Africa today!
Contact Us Now to find out out how we can revolutionise your Customer Experience using Nothing But Cloud!
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The Most Powerful, Omnichannel, 100% Cloud Contact Platform in South Africa!
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Email: info@ocularcloud.com
Phone: 0861 OCULAR (628 527)
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