Conversational IVR

Give your customers the freedom of choice and self-service. Utilising advanced AI, Conversational IVRs give your customers a voice and streamline your centre.

AI Agent Assistance

Empower your call centre agents with powerful AI capabilities, giving them on-the-fly response suggestions and sentiment analysis to streamline their interactions.

All Digital Channels

Customers want to connect with your contact centre on their preferred channels. The freedom of choice lets them connect with your contact center on all digital channels.

WFO & WFM Integrations

O!Connect's workforce optimization (WFO) and workforce management (WFM) integrations can increase efficiency in your contact centre through accurate forecasting and agent scheduling. .

CRM Integration

Track the customer journey with you business through any channel. Integrations with all CRM providers or your own system of records.

Unified Agent Desktop

Our OmniChannel Contact Centre solution give you the ability to seamlessly communicate with clients throughout their entire customer journey.

OmniChannel Quality Management

Ensure consistently excellent customer experiences and optimise call centre performance with AI-powered OmniQM.